We rise by lifting you.

1

UNDERSTAND YOUR CUSTOMERS

2

DESIGN THE RIGHT SOLUTIONS

3

ACCELERATE GROWTH

Our clients follow a three-stage process to learn about their customers, find a clear strategy, and implement new solutions. We co-create experiences that enhance business value and promote lasting growth.

 

Customer Experience Audit

Customer experience audit provides companies with a tool to measure, analyze and optimize sales and service.

“You will never get a second chance to make a good first impression…” Customer experience audit makes it possible to develop front staff skills in sales and service on the basis of detailed feedback from anonymous customers.

On a strategic level, customer experience reports can be used to follow up on training and internal communication of your organizational standards for sales and service. On an operational level, it provides valuable knowledge about how consumers are experiencing being your customers – and the reports will highlight tangible focus areas for both management and front staff.

Web Analytics

Analytics is the fuel in the digital world. High-performing companies recognize that data is a strategic asset and strive to adopt a data-driven culture. Data-based decisions lead to clear business outcomes, yielding a measurable return on investment.

User Research

We conduct user research to gather insights from every touchpoint of your user journey, whether they are websites, mobiles and physical stores. This informs the design of the whole journey, to ensure an optimal user experience.

Usability Testing

Usability Testing (formal or agile) uncovers issues with website, mobile site, app designs or any kinds of machine interfaces. It ensures that the user experience is safe, simple, intuitive and fun.

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1.Understand

Understanding and insights analysis

 
 

Not sure where to start?

They trust us.

tops
TPC
SCG
honda
rabbit
krungsri
CreativeMe
NTL
tops
TPC
SCG
honda
rabbit
krungsri
CreativeMe
NTL

UserScientist 

is helping top brands improve their customer experiences and earn more revenue.

Contact:

Email: contact@userscientist.com
Customer Service: +66-89-691-5939
Line: @UserScientist

Monday - Friday
9am - 6pm

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